At VetPet Sikkim, our priority is customer satisfaction. We understand that there may be situations where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refund:

   • Refunds are only issued for incorrect or damaged items.

   • To be eligible for a refund, you must contact us within [9] days of receiving the incorrect or damaged product, providing clear photos and a detailed description of the issue.

2. Refund Processing Time:

   • Refunds are typically processed within 5-7 business days after the approval of your refund request.

   • The refunded amount will be credited back to the original payment method used for the purchase.

3. How to Request a Refund:

   • To request a refund, please contact our customer support team at support@vetpetsikkim.in.

   • Provide your order number, clear photos of the incorrect or damaged items, and a detailed description of the issue.

4. Refund Exceptions:

   • We do not offer refunds for shipping costs.

   • VetPet Sikkim reserves the right to refuse a refund if the product return is not in compliance with our refund policy.

Return Policy:

At VetPet Sikkim, we do not offer returns or exchanges. All our products undergo manual verification before shipment to ensure they meet our high standards. We appreciate your understanding of our policy. However, if you receive an incorrect or damaged item, please refer to our Refund Policy.

Shipping Damages:

Please note that VetPet Sikkim does not handle shipping damages directly. If your order arrives with visible damage to the packaging, please follow these steps:

1. Document the Damage:

   • Take clear photos of the damaged package before opening it.

2. Inspect the Contents:

   • Open the package and inspect the contents for any damage.

3. Contact the Shipping Carrier:

   • If there is damage, contact the shipping carrier immediately to file a claim.

4. Inform VetPet Sikkim:

   • Once you have contacted the shipping carrier, please inform VetPet Sikkim by contacting our customer support team at [insert contact information]. Provide details of the damage, including photos, and we will assist you in resolving the issue.

Contact Us:

If you have any questions or concerns regarding our Refund and Return Policies, please contact us at support@vetpetsikkim.in. Our customer support team is here to assist you. Thank you for choosing VetPet Sikkim for your pet's needs.